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Terms Of Use

We aim to cater the finest and process-efficient Kenya ETA Visa services to our customers on the first go.

The Terms and Conditions of our services/web are outlined here. No changes or alteration to these Terms and Conditions will be considered valid unless and otherwise the same is brought into practice by any of our travel consultants in writing on Company letterhead with official signature and stamp. Accordingly, based upon the requirements and requests of our client, we will process an application for the same. However, for rendering any erroneous information by any unauthorised consultants, we shall not be held liable. The company will make all attempts so that the required ETA Visa gets processed within the stipulated time. Nevertheless, by no means the company will be legally liable for any of the events such as; rejection of visa application, issuance of erroneous Visa, unwanted delay in visa processing. If in case, any of the cited instances occurred on account of company’s error or omission, then the company is merely liable to refund all fees paid or just the cost of a replacement Visa. However, in no case the Company shall be liable for any substantial losses, but not limited to: lost airfares, profits/income.

Termination and Cancellation of Account

  • We reserve the right to cancel orders or payments just before the origination of the delivery without stating any reasons for executing the same.
  • You are allowed to cancel an order within a constitutional period of 7 working days from the date of receiving an email confirmation against your order from the Company website. However, the Company will initiate the delivery of your order immediately after obtaining your permission so that the same gets delivered before the expiry of its statutory period and the services will be deemed to have been provided giving you no further claim or right to cancel your order. The moment you submit your order, we will specifically request your permission to do so.
  • Cancelling an order will levy certain charges per application. This amount is incurred as the payment gateway transfer charge.
  • In case of any rejection of your Kenya ETA Visa by the Issuing Authority in Kenya, we shall not provide you the refund. Under such scenarios, applicants will be required to re-apply for the same adhering to the ETA visa regulations.
  • If under any situation, the Company falls short of catering you the services as mentioned in the contract, then you may receive refunds.
  • IThe refund is released in the same mode of payment immediately after the order gets cancelled and it further takes 2 weeks time for customers to get the refund into their accounts.

Pricing & Availability

  • We never promise that your ETA Visa Application for Kenya will be accepted and approved by the Issuing Authority. Therefore, in any which case, we shall not be held responsible if your ETA Visa Application gets failed or you fail to receive any other requested services from our website. Our endeavour is to put all efforts in checking the online submission of your Visa Application and forward it for further processing to the Issuing Authority. Hence, our services get fulfilled the moment we check your the online submission of your Visa and pass it to the competent authority for approval.
  • It is the responsibility of every prospective applicant to abide by the required guidelines stated by the Government of visiting nation.
  • In case of any incompetent or fraudulent information/documents provided by an applicant or he/she is not entitled to avail the requested services, we shall not be responsible for the same. Also, for providing any erroneous supporting documents that fail to comply with the regulations of ETA Visa Issuing Authority, we shall not accept any responsibility.
  • We neither represent any Government Department of Kenya, nor does it issue any Kenya Visas nor affiliated to any Kenya Embassy abroad.
  • All charges/fees mentioned on this website are incurred for a given service, and no applicant will be entertained for requesting a change in the given prices/information.
  • In case of any changes in the price for a given services as requested by an applicant, and the same has already been dispatched by us, the actual price will be levied which was mentioned at the time of placing the order.
  • All prices/fees are listed on the website for a given service that includes VAT at applicable rate.
  • Sometimes, Visa fee also includes some third party charges (e.g. bank transaction charges), which are levied by the Government of Kenya.

If in any case, you are not agree with these Terms of use, or you are being compelled to meet the cited terms, please do not use or apply for Kenya ETA Visa from our website.

Limits on Use

You are strictly prohibited to use our website and its services for your personal benefit and interest. Furthermore, selling or catering any services through our website to any third party is also not permissible to you.


  • Our website reserves the rights of users from time-to-time;
  • In order to restrict the access of any individual(s) to our website and/or withdrawal of any content from the webpage for the time being;
  • To practice anything else that our website truly believes to protect the security and integrity of the website and its database’s information;
  • To bring in anything new or to alter anything and/or additional security measure, which is not accompanied by notice.

Web Content & Precision

All accessible contents or information provided on this website comply with the legal terms, and are accumulated with legitimate skill and care. However, some information and contents might be there on our website, which are provided by any third party. In case of any inaccuracy or errors on that information, we shall not be held responsible. Also, in certain cases some omissions or accessible issue may occur, which are quite instinctive in any internet-related system, and we have no reasonable control over it. Such errors or omissions may occur on account of operator/user’s error or it may be influenced by a software/system or malfunctions. Therefore, user/applicant may verify the accuracy of the provided information before relying on it completely. The website is dynamic in nature and it reserve rights to make any changes in the content at any point of time without any prior notice.

Ownership & Limited Licence

The user/applicants are entitled to a limited licence to download the required content/information from this website. They are further permitted to use the same and take a print of the information for personal or non-commercial purposes, provided that all proprietary notices, trademarks and copyright are kept intact. Unless mentioned unambiguously, using, copying, retransmission and redeployment of any content of this website are rigidly proscribed. Thus, owner/user of this limited licence is subject to an agreement that he/she will comply with these terms and conditions before accessing, using and downloading the same, which are legally owned or licensed to us.

The information/document downloaded or used from this website are only accessible in accordance with the licence of end user adhering to the terms of that software, or when there is no such licence, and the user is allowed by a non-transferable or non-exclusive license to use that software for using this website. It clearly denotes that the website is prohibited in accordance with the cited terms and conditions of use.

All Intellectual Proprietary rights and copyright that are not granted to a user as per these Terms of use are hereby exclusively reserved to us or, in case of any other logos, brands and Company names that are featured on this website, their respective owners.

Privacy Policy

The moment a user/applicant access our website, all the required information are stored in our database. Whatever information fetched through our "contact us" option, will only be restricted to us, and the same will be used to contact the user while addressing his/her queries. As per the provision of applicable law, user may request us for obtaining a copy of User Data (if any) by paying a small fee. Besides, user may also contact us if he/she wishes to deactivate/remove/alter the User Data. All the user details that get stored in our database will never be sold or revealed to any third party unless/otherwise any requirement arises to share the same for service related matters. Thus the information is absolutely safe and secured with us.

Considering a hassle-free navigation and effortless functioning, our website uses cookies; this further helps us in catering a better experience to the user.

User Consent: Upon accessing this website and using its information, you permit us/this website to process/transfer the User Data, which is required for providing you the relevant services, and allow you to use the site for the said purpose.


Visitors/Users should be watchful while accessing to any third party sites if displayed on our website. Any such links provided on the website are only for service purposes. We hold no right/control over the privacy practices of those links/sites and hence, shall not be held responsible for any changes/information provided on those links/sites. Furthermore, we are not liable for any third party information or opinions that are being catered (if any) on/through this website.

Disclaimer and Limitation of Legal Responsibility

a) We hereby disclaim about the completeness, accuracy and adequacy of its content and do not warrant you that the information provided here are always up-to-date. Any information that you access through our webpage give you no warrantee that the same will always be available, operational, accessible, virus-free and error-free. Hence, according to the Terms of use of these provisions, you agree that the only antidote left to you for breaching any of the cited Terms of use shall be for our breach of contract as per these Terms.

b) Subject to point number (d), we disclaim any loss/damages, liability, data corruption, punitive loss, wasted time, loss of goodwill, opportunity and profits caused in relation to use of any information/services provided through it, howsoever arising, as per agreement, trot or otherwise, even if the same was projected or we were aware of the propensity of such liability/damage/loss.

c) Subject to point number (d) below, or else so far as legitimated, total legal responsibility of this website as per the Terms of use in respect of direct liability, loss or damage, howsoever arising, as per agreement, trot or otherwise, shall be limited as per claim or a series of claims up to certain charges.

d) None of these cited Terms of use shall limit our legal responsibility for (i) damage/loss for death; (ii) individual injury caused on account of our inattention; or (iii) for any deceitful or false misrepresentation made by us or those under our control.

e) Any consumer who is using our website shall be refrained from all of these cited Terms of use and no legitimate provisions will further limit his/her statutory rights.


In accordance with the legitimate provision, if any of these Terms of use are found unacceptable or unenforceable at any point of time by the forum of a competent jurisdiction, court or tribunal, that will not result into nullify the remainder of these Terms of use. The cited Terms of use shall be altered or amended only by disuniting or modifying the provisions that are essential to make them valid and legitimate. If in case the same is not applicable, then substitute provisions can be applied to make these Terms of use valid and enforceable. Any unacceptable or unlawful provisions shall be severable from these Terms of use so that their authenticity and enforceability shall not get impacted again by any forum of a competent jurisdiction, court or tribunal.

Terms of Use & Alterations

We reserve all rights to alter or change its Terms of use without any prior intimation. Continuation of your access to this website or availing any services post alteration will constitute your acceptance of those new/amended Terms of use. Hence, before making any further use of this website or services, you should go through the same cautiously.


If in case we believe that you are using the website/services breaching any of the stated Terms & Conditions, we reserve the right to limit your access to the website at any point of time without any intimation.

Governing Law

Use of this website and its relevant services are governed by Department of Immigration & Emigration, Colombo, Kenya. Hence, you are deemed to abide by any disputes or claims associated with this website to the authority of the Kenya courts.

ETA Visa

For any information related to ETA Visa, user should consult with the relevant Consulate /Embassy. We will review the documents and other information before the departure. The reason being, sometimes the prerequisite may differ. However, at any point of time, we shall not be held responsible if an applicant/user is detained at airport or refused to board the flight or gets no access to the territory of visiting country on account of any of the following reasons that are occurred from use’s end:

  • Not accompanied by the correct/valid Passport
  • Not accompanied by the correct/valid Passport
  • Not carrying the essential documents and Visa, which are required before accessing to the territory of a foreign country or required at the visiting airport.

Health: Prior flying to the visiting country, user should consult with the doctor about his/her health condition and recommended inoculations, as the same may change at any point of time. Furthermore, a user is solely responsible if he/she is undergoing the prescribed medicines and following the medical counsel as instructed.

All services rendered through this website are in clear understanding that we shall not be held liable for making any suggestions or decisions related to user’s voyage. We don’t warranty you for the disseminated information on the website and its uninterrupted availability, precision, security, compatibility or any services offered.